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Customer Support Specialist

Melbourne, VIC, Australia

Ref#: 20170156

Date published: 16-Oct-2017

There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! We make a difference.

One of the ways we make a difference to our customers is by providing support and being a trusted advisor. That’s where you come in.

About the role:

 

The Customer Support Specialist works with a portfolio of Small Business/SME customer accounts. You will be the operational go to person to increase customer satisfaction. Working with technical consultants and operations to achieve resign outcomes across the different lines of business within the assigned portfolios.

 

 

About you:

 

  • You currently work within the Telecommunications industry and have a good understanding of the jargons.
  • You have an intrinsic customer centric DNA and go above and beyond for your clients and stakeholders.
  • You have previous telephone, e-based sales, inside account management or customer service experience.
  • Experience working in the SME/ small corporate market and have a great understanding about technical issues:
    • Solid understanding of telco products and services, especially voice, data and mobility
    • Good understanding of SIP trunking and cloud computing
  • This role offers a lot of career development and progression.

 

We know those skills are hard to find. In return, you’ll have the opportunity to work with the best team in the business and make a difference to your customers! Apply now.

 

 

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