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Graduate Service Professional

Sydney, NSW, Australia

Ref#: CSP- community

Date published: 28-Nov-2016

At Macquarie Telecom we put exceptional service at the heart of everything we do. For us, focusing on customer experience is about much more than simply doing your job. It's about going the extra mile in serving customers – or supporting someone who does. 


This is a 2 years, 3 months’ contract with the opportunity to move into other parts of the business upon completion. This is for an ambitious and passionate team player to join our 'Macquarie HUB'. During this program we will coach and develop you and help you find your next role, typically within Macquarie Telecom. Working in our team, you'll receive comprehensive training enabling you to resolve challenging customer issues while delivering 'gold class' customer service.


You could be our next superstar if you:


  • Love learning and have completed tertiary studies

  • Have never worked in a contact centre 

  • Work within the technology, retail or hospitality space and are seeking a change

  • Are looking to transfer your already amazing customer service and problem resolution skills into our state of the art office environment

  • Love technology and playing with the latest gadgets

  • Are passionate about delivering customer service

  • Are a 'people person' who communicates confidently

  • You are a current Australian Citizen

     

Our team is great! Here you'll enjoy:


  • Working in a team of like-minded, enthusiastic and driven individuals

  • Taking part in weekly and monthly recognition and reward programs

  • Ongoing learning and development including the opportunity to complete industry certifications (paid for by us!)

  • Office Perks – a fortnightly visit by a masseuse

  • Excellent opportunity for career progression and advancement

  • Pay rises every 6 months!

 

A typical day will include:

 

  • Delighting customers in every engagement

  • Going the extra mile to resolve issues and log service requests

Servicing inbound queries in our 24/7 operation (rostered shifts) across our lines of business

 

This is not any standard contact centre role, in this position you will work with intelligent, tertiary qualified, technical savvy people who really want to make a difference to the customer's experience.


You will not be measured by how many calls you have answered or how long you take talking to a customer - but solely on how happy the customer was with your service. This is a chance to launch your career in IT and work for a company where customers love speaking with you.

 

What's next?

Your next rewarding experience is closer than you think... apply now and transform your future at Macquarie Telecom!

 



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