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HMC Engineer Tier 1 (Hosting Managment Centre)

Sydney, NSW, Australia

Ref#: 20170135

Date published: 23-Oct-2017

Are you a final year student or recent graduate with a passion for networking looking for an exceptional career opportunity?

Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry leading customer service model, we’re trusted by our customers to provide the services that enable their business success.

We have been recognised at a global level for our Gold Class customer service and understanding the needs of our market. Our success and yours is driven and measured by the success and satisfaction of our customers!

What you will be doing

We are currently recruiting for 24 month Industry Program placements with the option of a third year and a career path within our growing and successful business.

As a Tier 1 Engineer in our Hosting Management Centre (HMC) you will resolve customers technical issues.

You will be responsible for proactive monitoring of our highly sophisticated Intellicentre facilities and Macquarie’s managed customer infrastructure.  

Your role will entail technical diagnostics and restoration of Hosting services, either resolving on first call or escalating where necessary, but always keeping customers informed and up to date.

What’s in it for you?

  • Advanced OTJ Training in Networking, Virtualisation, ITIL, Linux and many more technologies, we will pay for your industry certifications
  • Rostered shifts (morning or afternoon)
  • Great CBD Location
  • Competitive remuneration package
  • Guaranteed commitment from us for 24 months
  • Incremental salary increases based on the successful completion of your industry certifications and performance
  • Work with like-minded people in a fun and collaborative and fun team environment

Is this for you?

  • You are the person family and friends call upon to setup a home network or fix anything technology related at home
  • You have a keen interest and are passionate about talking to customers
  • You love problem solving and are always up for a challenge
  • You are resilient and adaptable
  • You are an Australian citizen, eligible to obtain Government security clearance

If you tick these boxes, and are happy to consider shift work (7am til 4pm and 3pm til 12am shifts available) please apply today.


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