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Network Engineer - Tier 2

Sydney, NSW, Australia

Ref#: 8505

Date published: 10-Mar-2017

There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number.

We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight.

 

And we definitely do!

 

Success. We love that word. We love it as it means our customers are happy. It means our technology works. It means our employees can grow.

One of the ways we make a difference is by providing the world’s best customer care to our customers, this is where you come in:

What will you be doing

As a Tier 2 Engineer in our Network Operating Centre (NOC) you will manage escalations from the Tier 1 team.

You will be responsible for proactively monitoring incidents for our customer managed services and proactively communicate and resolve them. You may also have the opportunity to mentor Tier 1 engineers.

Your role will entail technical diagnostics and restoration of data services, either resolving or escalating where necessary, but always keeping customers informed and up to date.

About you

  • You have previous experience as a Tier 1/ Tier 2 Network Engineer

  • You have a good knowledge of:

    • the OSI model

    • configuring firewall and routers

    • Network monitoring tools and protocols (MRTG, RRD, NAGIOS, SNMOP)

  • Troubleshoot issues in a Windows, Networking and UNIX environment
  • Expert in Juniper or Cisco network infrastructure with advanced troubleshooting
  • You are a current Australian Citizen and can qualify for a security clearance 


If you tick these boxes, please apply today.

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